FOR BUSINESSES
Reliable technical support for your business, all year round
An annual support plan covering hardware, network and everyday technical issues. Most requests are resolved remotely — we come on-site when it truly needs a hand.
Mostly remote
Most requests are resolved online, with no travel delay.
On-site when needed
Hardware faults, cabling and work that can't be done remotely.
Contract priority
Contract clients are served ahead of one-off requests.
What the plan covers
A complete plan for your business's IT equipment.
Hardware & faults
Diagnosis, upgrade and replacement of faulty equipment — replacement labor, including pickup and return from our lab, is free for contract clients.
Network & infrastructure
Cabling, routers and wireless networks kept running smoothly. For structured cabling, we work with experienced associates.
Backup & security
Regular backups and recovery when needed.
Printers & peripherals
Setup, configuration and technical support for printers, scanners and other devices.
Phone & remote help
Day-to-day support by phone and online, for any technical issue.
Proactive checks
We catch technical issues early, before they become a problem.
How the plan works
Annual plan
Scaled to your business's size — from small offices to larger computer networks.
Hour bank
Phone support and short remote sessions (under 10 minutes) are free for contract clients. Remaining hours cover longer remote or on-site work (1-hour minimum on-site). Optional hour packages never expire, with a monthly email update on your balance.
Priority
Contract clients are served ahead of occasional, unscheduled requests.
Session report
Every session is documented with a PDF report of time and work performed.
Frequently asked questions
Is it only for large businesses?
No. The plan adapts to the size of any business, from smaller to larger.
Do you always need to visit my location?
No, most cases are resolved remotely. We come on-site only when physical intervention is needed, e.g. a hardware fault or cabling.
What if I need help without a plan?
We also handle requests outside a contract, subject to availability. Contract clients always get priority.
How do I know how many hours I need?
Based on your request frequency, we recommend the hour package that fits best.
Want a plan tailored to your business?
Get in touch and we'll find the right support plan.